build-zoom-virtual-agent

Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations,…

INSTALLATION
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent
Run in your project or agent environment. Adjust flags if your CLI version differs.

SKILL.md

/build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:

  • Web campaign/chat embeds.
  • Android WebView wrappers.
  • iOS WKWebView wrappers.
  • Knowledge-base sync and custom API ingestion.

Official docs:

Routing Guardrail

  • If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.

Quick Links

Platform skills:

Common Lifecycle Pattern

  • Configure campaign or entry ID in Virtual Agent admin.
  • Initialize SDK in web or WebView container.
  • Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
  • Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
  • Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
  • End chat (endChat) and clean up listeners.

High-Level Scenarios

  • Website campaign launcher with contextual customer attributes.
  • Mobile app WebView chat with native close/handoff bridge.
  • External URL handling via system browser vs in-app browser policy.
  • Knowledge-base sync from external systems using custom API connector.
  • Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.
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