build-zoom-contact-center-app

Name: build-zoom-contact-center-app
Author: anthropics

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context…

INSTALLATION

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-contact-center-app

Run in your project or agent environment. Adjust flags if your CLI version differs.

SKILL.md

$27

If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.

If the user is embedding chat/video widgets on a website, route to web/SKILL.md.

If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.

If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Quick Links

Start here:

concepts/architecture-and-lifecycle.md

scenarios/high-level-scenarios.md

references/forum-top-questions.md

references/versioning-and-compatibility.md

references/samples-validation.md

references/environment-variables.md

troubleshooting/common-drift-and-breaks.md

RUNBOOK.md

Platform skills:

android/SKILL.md

ios/SKILL.md

web/SKILL.md

Documentation Structure

contact-center/

├── SKILL.md

├── RUNBOOK.md

├── concepts/

│   └── architecture-and-lifecycle.md

├── scenarios/

│   └── high-level-scenarios.md

├── references/

│   ├── versioning-and-compatibility.md

│   ├── samples-validation.md

│   └── environment-variables.md

├── troubleshooting/

│   └── common-drift-and-breaks.md

├── android/

│   ├── SKILL.md

│   ├── concepts/sdk-lifecycle.md

│   ├── examples/service-patterns.md

│   ├── references/android-reference-map.md

│   └── troubleshooting/common-issues.md

├── ios/

│   ├── SKILL.md

│   ├── concepts/sdk-lifecycle.md

│   ├── examples/service-patterns.md

│   ├── references/ios-reference-map.md

│   └── troubleshooting/common-issues.md

└── web/

    ├── SKILL.md

    ├── concepts/lifecycle-and-events.md

    ├── examples/app-context-and-state.md

    ├── references/web-reference-map.md

    └── troubleshooting/common-issues.md

Common Lifecycle Pattern

Initialize platform context early.

Build a channel item (entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).

Get service/client instance.

Start flow (fetchUI, startVideo, or web SDK open/show path).

Handle engagement state changes (start, hold, resume, end) and context switching.

End flow and release resources (endChat/endVideo, logout/logoff, uninitialize/release).

High-Level Scenarios

Agent side-panel app that stores notes per engagementId and survives context switching.

Browser chat/video campaigns launched from web tags.

Native mobile customer app for chat/video/scheduled callback.

Campaign-driven channel selection (chat, ZVA, video, scheduled callback).

Rejoin flow for dropped video engagements on mobile.

Smart Embed CRM softphone with postMessage event contracts.

See scenarios/high-level-scenarios.md for details.

Chaining

Auth and in-client app identity: ../zoom-apps-sdk/SKILL.md and ../oauth/SKILL.md

Contact Center REST workflows: ../rest-api/SKILL.md

Cobrowse on web voice/chat channels: ../cobrowse-sdk/SKILL.md

Environment Variables

See references/environment-variables.md for standardized .env keys and where to find each value.